Towing Business KPIs: What Owners Should Track Weekly
Towing Business KPIs: What Owners Should Track Weekly
Running a towing business without tracking the right metrics is like driving without a dashboard. You can feel when something is wrong, but you cannot pinpoint the issue or measure improvement.
Here are the KPIs that matter most — and why.
1. Total Jobs Completed
Why it matters: Your baseline volume indicator. Trends up or down signal demand shifts or operational issues.
Track by: Week, billing type (COD, motor club, police), and branch.
2. Revenue Per Job
Why it matters: High volume with low revenue per job may indicate your COD pricing is too low or motor club jobs are dominating your mix.
Track by: Job type and billing type.
3. Average Response Time
Why it matters: Response time affects customer satisfaction, police contract compliance, and motor club performance scores.
Track by: Driver and branch.
4. COD Collection Rate
Why it matters: If drivers are consistently collecting less cash than expected, it signals a management or process issue.
Track: Expected COD vs actual collected. Flag shortages and monitor trends by driver.
5. Motor Club Billing Accuracy
Why it matters: Incorrect billing leads to rejections, disputes, and delayed payment from motor clubs.
Track: Submission rate, rejection rate, and days to payment per motor club.
6. Driver Job Completion Rate
Why it matters: A driver with a significantly lower completion rate than peers may have equipment, attitude, or routing issues.
Track per driver: Jobs assigned vs jobs completed.
7. Truck Utilization
Why it matters: Idle trucks are wasted capital. Low utilization by a specific truck may indicate mechanical issues.
Track: Jobs per truck per week.
8. Payroll Accuracy
Why it matters: Payroll errors erode driver trust and create disputes. Manual payroll errors compound over time.
Track: Disputes or corrections per pay period.
Tracking KPIs With RouteLedger
RouteLedger's reporting module provides weekly reports on all of the above metrics. Export to CSV or review in-app.
Related:
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