Terms of Service

1. Acceptance of Terms

By accessing or using RouteLedger ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our Service. Please review our Privacy Policy for information on how we collect, use, and protect your information.

2. Definitions

For the purposes of these Terms of Service, the following definitions apply:

• "Service" — refers to the RouteLedger software platform, including all features, tools, APIs, dashboards, and related services made available by RouteLedger, whether accessed via web browser, mobile application, or API.
• "Platform" — refers to the technical infrastructure, software systems, and application environment through which the Service is delivered and operated by RouteLedger.
• "User" — refers to any individual who accesses or interacts with the Service, including company administrators, dispatchers, drivers, and any other personnel granted access under a Customer account.
• "Customer" — refers to the business entity or individual that has registered for a RouteLedger account, accepted these Terms, and is responsible for the subscription, billing, and all activity under that account.
• "Third-Party Services" — refers to any external platforms, APIs, data providers, or integrations not owned or operated by RouteLedger that are connected to or used in conjunction with the Service, including but not limited to Twilio (SMS), Stripe (payments), Square (payments), Clover (payments, a Fiserv product), QuickBooks (accounting), Samsara (GPS/telematics), and VIN/plate lookup data providers.

All services are provided by Bakr Holdings LLC under the trade name RouteLedger.

3. Description of Service

RouteLedger is a towing management software platform that helps towing companies manage dispatching, drivers, payroll, impounds, and more. The Service is offered on a subscription basis starting at $59/month.

4. Account Registration

To use RouteLedger, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

5. SMS Communications & Consent

By providing your phone number to RouteLedger — whether through our website, a contact form, or a demo request — you expressly consent to receive SMS/text messages from RouteLedger at the phone number provided. These messages may include:

• Account alerts and notifications
• Service updates
• Customer support follow-ups

Message frequency varies depending on account activity, support interactions, and service usage. Message and data rates may apply based on your carrier plan. Carriers are not liable for delayed or undelivered messages.

To opt out: Reply STOP to any SMS message at any time to unsubscribe. You may also remove yourself via our Stay Connected page. You will receive a one-time confirmation and will no longer receive SMS messages from us.

For help: Reply HELP to any SMS message or email us at support@route-ledger.com.

SMS consent is not required as a condition of purchasing or using RouteLedger services. Our SMS communications are sent via Twilio. Your phone number will not be shared with third parties for their own marketing purposes.

6. Email Communications & Consent

By providing your email address, you consent to receive emails from RouteLedger including transactional messages (required for account operation) and marketing communications. You may opt out of marketing emails at any time by clicking the "Unsubscribe" link in any marketing email, visiting our Stay Connected page, or contacting us at support@route-ledger.com.

7. Data Accuracy Disclaimer

RouteLedger does not guarantee the accuracy, completeness, or availability of third-party data sources including VIN, plate lookup, GPS, or law enforcement integrations. RouteLedger does not guarantee the accuracy, availability, or completeness of third-party integrations, GPS data, VIN lookup results, plate lookup data, or external services.

8. Service Availability & SLA Disclaimer

RouteLedger is operational dispatch infrastructure. While we are committed to maintaining a reliable platform, we do not guarantee any specific uptime percentage, service level, or uninterrupted availability. The Service is provided "as available" and may experience interruptions for the following reasons:

• Scheduled Maintenance: We perform periodic maintenance that may cause temporary downtime. We will make reasonable efforts to provide advance notice via email or in-app notification, but this is not guaranteed.
• Emergency Downtime: Unplanned outages may occur at any time due to infrastructure failures, security incidents, or critical patches. Emergency maintenance may be performed without prior notice.
• Third-Party Integration Delays: Features that rely on third-party integrations — including but not limited to Stripe, Square, QuickBooks, Samsara (GPS/telematics), and VIN/plate data providers — may be delayed, degraded, or unavailable due to issues outside our control. RouteLedger is not responsible for the performance or availability of any third-party service.
• Telecom & SMS Providers: SMS dispatch notifications, driver alerts, and other text communications are delivered through third-party telecom providers (including Twilio and downstream mobile carriers). RouteLedger does not control carrier routing, message delivery speed, or delivery success rates. Carriers are not liable for delayed or undelivered messages. You should not rely solely on SMS notifications for time-critical dispatch operations.
• GPS & Location Data: Real-time driver tracking and geofencing features depend on GPS signals, mobile data connectivity, and device hardware. Accuracy and availability of location data may vary and are not guaranteed.
• Force Majeure: Events beyond our reasonable control including natural disasters, government actions, internet service disruptions, cyberattacks, or other extraordinary circumstances.

No SLA Commitment: RouteLedger does not currently offer a financially backed Service Level Agreement (SLA). Enterprise customers requiring guaranteed uptime commitments should contact us at sales@route-ledger.com to discuss custom arrangements.

RouteLedger shall not be liable for any losses, missed dispatches, operational disruptions, or damages resulting from service interruptions, integration delays, or downtime of any kind.

8a. Payment Processors

RouteLedger supports multiple optional payment processors. By enabling any of the following, you agree to that processor's respective terms:

• Stripe: Subject to Stripe's Connected Account Agreement and Terms of Service.
• Square: Subject to Square's Seller Agreement and Terms of Service.
• Clover: RouteLedger integrates with Clover (a Fiserv product) as an optional payment processor. By connecting your Clover account, you agree to Clover's Merchant Agreement and Terms of Service. RouteLedger is not responsible for payment disputes, chargebacks, or processing errors handled by Clover.

8b. Accountant Workspace & User Roles

Accountant Workspace Access: The Account Owner is solely responsible for managing access permissions granted to third parties including accountants, bookkeepers, and payroll managers. RouteLedger is not liable for any financial decisions, errors, or unauthorized access resulting from permissions granted by the Account Owner.

All financial reports, tax estimates, and payroll summaries generated within RouteLedger are for informational purposes only and do not constitute professional accounting, tax, or legal advice. We recommend consulting a licensed CPA for all tax and compliance matters.

9. Subscription & Billing

• Bakr Holdings LLC (DBA RouteLedger) subscriptions are billed monthly starting at $59/month (Starter), $119/month (Growth), or $249/month (Scale)
• Subscriptions auto-renew unless cancelled before the renewal date
• You may cancel your subscription at any time from your account settings
• No refunds are provided for partial months
• Promotional pricing and founding member rates are subject to change or termination without notice.

10. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Reverse engineer or copy any part of the platform
• Use the Service to send spam or unsolicited communications

11. Intellectual Property

All content, features, and functionality of RouteLedger are the exclusive property of Bakr Holdings LLC (DBA RouteLedger) and are protected by applicable intellectual property laws.

12. Limitation of Liability

RouteLedger shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the twelve (12) months prior to the claim.

13. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms. You may terminate your account at any time by contacting support@route-ledger.com. For billing-related terminations, contact billing@route-ledger.com.

14. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the Service after changes constitutes acceptance of the new terms.

15. Dispute Resolution & Arbitration

Please read this section carefully. It affects your legal rights.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with RouteLedger — including disputes regarding the validity, enforceability, or scope of this arbitration provision — shall be resolved exclusively through final and binding arbitration, rather than in court, except as set forth below. The arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration will be conducted in Houston, Texas, or remotely if agreed upon by both parties.

Class Action Waiver: YOU AND ROUTELEDGER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and RouteLedger agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

Exceptions: Either party may bring an individual action in small claims court. Either party may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@route-ledger.com within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

Jury Trial Waiver: BY AGREEING TO ARBITRATION, YOU AND ROUTELEDGER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

17. Contact Us

For questions about these Terms of Service, contact us at:

© 2026 RouteLedger. All rights reserved. RouteLedger is a DBA of Bakr Holdings LLC, a Texas Limited Liability Company.